Return,Refund & Cancellation Policy


  • We don’t accept any returns once the order is delivered.
  • The products will be returned to us either through our courier partner or to our delivery executive depending on the cause of unsucessful delivery. 


  • Any complaint needs to be raised within 24 hours from the date of delivery.
  • In case if the product is damaged it will be verified based on photographs of corresponding products shared by you. Based on the evaluation, the refund will be issued.
  • In case if an item is missed out you will be notified well in advance regarding the missed out products. Apart from this, if there is a discrepancy in the order, it will be verified with the photographs of the products received against the photograph of the physical invoice attached along with your order.
  • Refunds are processed in a maximum of 7 days.
  • All refunds will happen through online transfer from our team to yours.
  • For prepaid orders through Net Banking, Debit Card or Credit Card, the amount will be transferred back into the account/card.


  • Cancellation of order can be done by calling our customer support number (+91 7975619375). However, cancellation of order can only be done within two hours of order time.
  • Prafal Agro reserves the right to cancel any order, for any reason. We may also require additional information to process your order. You will be notified in case your order, or a portion of your order is cancelled. If your order is cancelled, after your credit/debit card has been charged, you will receive the refund in 5-7 working days.

Refer to the Terms & Conditions page for further details